US11815 v2: Answer Customer Enquiries on the Telephone
(US11815_v2)
This course allows guest users to enter
This course requires an enrolment keyIn this course you will be able to greet customer on the telephone, identify customer needs and expectations, and gain agreement on requirements; analyse customer needs and expectations, and identify options to meet them; meet customer needs; and close call and complete documentation and follow-up procedures.
